New Policy Brief: Improving the Quality of Health Services through Community Engagement in the Philippines
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New Policy Brief: Improving the Quality of Health Services through Community Engagement in the Philippines
Jan 25 2012
This policy brief summarizes how participation of community representatives extended MCH service outreach and increased the responsiveness of facilities to health care quality issues in the Philippines.
 CROP.jpg "Compostela Valley Provincial Hospital quality assurance partnership committee created by Health Systems 20/20, Philippines. Credit: Derick Brinkerhoff")
Health Systems 20/20 supported a demonstration project in the Philippines from June 2009 to July 2010 that introduced community input to health service quality assurance and continuous quality improvement initiatives underway in cooperation with provincial and municipal governments. Read the full brief.
The project established joint committees (Quality Assurance Partnership Committees, or QAPCs) in three public health facilities in two provinces, Compostela Valley and Misamis Occidental, where maternal and child health mortality was high.This brief situates the Philippines demonstration within evolving perspectives on citizen engagement in service delivery and health governance. It summarizes the QAPC project, and explains how citizens were engaged at the facility level in improving health service quality, while also contributing to increased responsiveness and accountability on the part of health providers.
The brief concludes with lessons from the QAPC experience that are potentially applicable to improving service quality and governance efforts elsewhere.
